Privacy policy

This policy explains how Window Replacement Quotes (“we”, “us”) collects and uses your personal information when you request window replacement quotes through this website. We are a quote-matching service that connects homeowners with vetted UK installation companies; we are not an installer.

What we collect

When you complete the quote form we collect the details you provide:

• Your first name and last name
• Your email address
• Your phone number
• Your postcode
• Whether you are the homeowner

We also automatically collect marketing attribution data so we understand which campaign brought you here. This includes the campaign source, medium and search term, advertising click identifiers (for example Google’s gclid and Meta’s fbclid/fbc), the page you first landed on, your browser user-agent and your IP address.

How we use your information

• To match your enquiry to a vetted installer covering your postcode and window type.
• To contact you by phone, directly in connection with the quote request you made, to confirm details and arrange a free, no-obligation measuring visit.
• To measure and improve our advertising and service using the attribution data above.

Who we share it with

When your enquiry qualifies, we pass it to a matched installation partner — such as Help 2 Buy Windows or another vetted installer — so they can contact you and prepare your quote. They act as a separate controller for the enquiry we pass to them and will contact you about your request. We do not sell your data for unrelated purposes.

We also use service providers who help us run the website, advertising and our contact systems; they process data only on our instructions.

Legal basis

We rely on your consent (given when you submit the form and agree to be contacted about your enquiry) and our legitimate interests in responding to your request and running our service. You can withdraw consent at any time using the contact details below.

How long we keep it

We keep enquiry data for up to 24 months from your last contact with us, unless a longer period is required to meet a legal or regulatory obligation. After that it is securely deleted or anonymised.

Your rights

You have the right to access, correct, delete or restrict the use of your personal data, to object to processing, and to data portability. To exercise any of these, contact us using the details below. You also have the right to complain to the UK’s Information Commissioner’s Office (ICO) at ico.org.uk.

Cookies

We set first-party cookies to remember marketing attribution. See our cookie policy for the full list and how to control them.

Contact us

For any data protection request or question, email our data protection contact at privacy@ this website’s own domain name (for example, on example.co.uk that would be privacy@example.co.uk), or reply to any message we send you. We aim to respond within 30 days.